FAQ

Answer: BlackWallStreets.store is an online platform that pays tribute to historic Black Wall Streets. It symbolizes resilience, empowerment, and community. Explore our diverse collection celebrating black entrepreneurship. Experience the past while embracing the future.

Answer: The name “BlackWallStreets.store” is inspired by the historic Black Wall Streets, such as the one in Tulsa, Oklahoma. These thriving black communities were centers of economic strength and entrepreneurship.

Answer: We offer a wide range of products including fashion, accessories, art, home decor, and more. Each item is curated to reflect the rich heritage and ingenuity of black entrepreneurs.

Answer: We prioritize the security of our platform and customers. Our website uses industry-standard encryption and secure payment gateways to safeguard your personal information and ensure a safe shopping experience.

Answer: At BlackWallStreets.store, we prioritize the trust and satisfaction of our customers. To maintain the highest standards, all of our vendors undergo a comprehensive verification process to validate their identity. This process ensures that the vendors on our platform are genuine and trustworthy, providing you with a secure and reliable shopping experience.

Answer: Absolutely! Our platform is open to everyone. We encourage and welcome customers from all backgrounds to support black-owned businesses and contribute to the empowerment of these communities.

Answer: You can easily access your previous orders by logging into your account. Once logged in, navigate to the “Orders” section to view your order history and track shipments.

Answer: If your package hasn’t arrived within the estimated delivery time, please allow an additional 3-4 business days. If the issue persists, contact the vendor directly for assistance. For further support, reach out to us at [email protected]

Answer: Each vendor on our platform sets their own return policy. Please refer to the specific vendor’s return policy listed on the product page. They will provide instructions on returns and exchanges.

Answer: To contact a vendor for support, log in to your account and visit the vendor’s page. Click on the “Support” tab to initiate communication with the vendor directly.

Answer: Yes, our platform supports both English and Spanish. Simply click on the appropriate flag at the top or bottom of the page to switch languages and explore the site in your preferred language.

Answer: By purchasing from BlackWallStreets.store, you contribute to our virtual bank, where a percentage of every vendor’s sales goes towards scholarships, business grants, and other funding initiatives. Visit blackwallstreets.store/bank to learn more and be a blessing to others through your purchases.

Answer: We strive to provide timely support and aim to respond to inquiries within 24 Business hours. However, please allow for some flexibility as response times may vary depending on the volume of requests. Rest assured, we are committed to resolving any issues and ensuring customer satisfaction.

Answer:

If you have a complaint, we encourage you to first reach out to the vendor directly. Vendors are responsible for addressing any concerns or issues related to their products or services. Most concerns can be resolved through direct communication with the vendor.

However, if you have attempted to contact the vendor and haven’t received a response within 48 hours, or if you are unable to reach a satisfactory resolution, please don’t hesitate to contact us at [email protected]. Our dedicated support team will step in to assist you and work towards finding a resolution to your complaint. We are committed to ensuring your satisfaction and maintaining a positive shopping experience for all our customers.

Answer: Currently, we only offer shipping within the USA. We apologize for any inconvenience caused. However, we are continuously evaluating opportunities to expand our shipping services in the future. We appreciate your understanding and encourage you to check back for updates on any potential expansion of our shipping destinations.