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Why Can’t I Access or Add Products?

If you’re experiencing difficulties accessing or adding products, it might be due to the following reasons:

Verification Process for New Vendors:

  1. Vendor Verification: As a first-time vendor, you need to complete our verification process before gaining access to sell products.

  2. Initiating Verification: To begin the verification process, log in to your vendor account and locate the

    Sellers Verification” button. Make sure to complete all the necessary tabs in the verification steps. Or Click Here

  3. Approval Timeframe: Typically, it takes 24-48 business hours for us to review and approve your verification, provided you’ve successfully completed all the required steps.

  4. Contact Us: If you haven’t received approval within 48 business hours, please don’t hesitate to contact our support team at [email protected] or use this link to fill out our form for assistance.

Account Status and Potential Restrictions:

Your account status may impact your ability to access and manage products. Consider the following:

  1. Account Review: We regularly review accounts to ensure they meet our standards for a safe and trustworthy marketplace. If your account is currently under review due to issues, reports, or non-compliance with our policies, certain features may be temporarily restricted, and your account could be in a limited-access mode.

  2. Suspension Alerts: In some cases, accounts may be temporarily suspended pending further investigation. If you believe this is in error or if you have inquiries about the status of your account, please don’t hesitate to reach out to our support team at [email protected].

When getting in touch with us, kindly include your full name, store name, and provide a detailed description of your request. We’re here to assist you and address any concerns you may have.

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