How can we help?
< All Topics

Reporting Issues or Concerns

Reporting Issues or Concerns at

Resolving Disputes with Vendors and Customers: At, we strive to foster a smooth and positive shopping experience. If you encounter any issues as a customer or vendor, we encourage you to first attempt resolving them directly with the respective party. This approach often leads to quicker and more satisfactory outcomes.

Recommended Timeframe for Resolution:

  • If you’re a customer with a concern about a product or service, please contact the vendor directly. We recommend allowing up to 3 business days for the vendor to respond and address your concern.
  • As a vendor, if you receive inquiries or complaints from customers, we encourage prompt and constructive responses, ideally within 3 business days.

When to Contact Support:

  • If your issue isn’t resolved after the recommended 3-day period, or if you encounter a problem that requires immediate attention, our support team is here to assist.
  • You can reach us at [email protected] or use the chat button located at the bottom right side of our website.
  • Please note, our support team is available Monday through Friday, 9 AM to 6 PM EST, excluding holidays.

Vendor-Specific Inquiries:

  • For inquiries specifically related to a product, shipping details, or other vendor-related issues, reaching out to the vendor directly is often the most effective first step. Vendors are equipped to provide specific information and solutions promptly.

Utilize Our Resources:

  • Before reaching out, consider using the search feature on our website to find helpful information. Our knowledge base contains a wealth of resources that might address your concern.

Together, Let’s Ensure a Positive Experience: Your satisfaction and success on are paramount. By working together and following these guidelines, we can ensure a harmonious and efficient resolution process for all our community members.

Shopping cart

Our Affiliation